Optical Assistant (Office Based)

Optical Assistant Job - Bury, Greater Manchester

Location: Bury, Greater Manchester
Salary: £25,000 - £26,000 DOE
Hours: 30 - 37.5 hours per week | Full or Part Time

About the Opportunity

We are working with a leading independent online retailer to recruit an experienced Optical Assistant to join their head office team near Bury, Greater Manchester.

This is a unique opportunity for an Optical Assistant who enjoys the technical and customer-focused side of optics but would like to move away from a traditional practice environment.

With over 20 years of experience and more than 26,000 5-star Trustpilot reviews, the business combines optical expertise with some of the world's leading eyewear brands to deliver an exceptional online customer experience.

The Role

As an Optical Assistant, you'll join the customer service team and use your optical knowledge to support customers with everything from frame and lens selection through to prescriptions, orders and aftercare.

Rather than working on the shop floor, you'll support customers from the company's modern head office via email, live chat and telephone.

Your responsibilities will include:

Providing advice on prescription lenses, frames and sunglasses
Supporting customers with frame and lens selection
Responding to customer enquiries via email, live chat and telephone
Assisting with orders, amendments, tracking and aftercare
Resolving customer queries and concerns efficiently
Managing and recording customer interactions accuratelyAbout You

We're looking for somebody with previous experience working as an Optical Assistant who is confident using their optical knowledge in a customer-focused environment.

You'll ideally have:

Previous Optical Assistant experience
Strong communication and customer service skills
Confidence communicating with customers by phone, email and live chat
Good attention to detail and organisational skillsWhat's On Offer

Salary: £25,000 - £26,000 depending on experience
Hours: 30 - 37.5 hours per week
Working hours: 9am - 5pm
26 days annual leave plus Bank Holidays
Staff discount
Pension scheme
Modern head office environment
Onsite optical glazing lab and fulfilment centre
Opportunity to develop your optical knowledge within a different area of the industryHow to Apply

If you're an experienced Optical Assistant looking for something different from a traditional practice-based role, this is a fantastic opportunity to use your optical knowledge within a leading online eyewear business.

To apply, please click the Apply Now link or
Only candidates based in UK and eligible to work in UK are allowed