Order Delivery Specialist

Order Delivery Specialist - Lichfield - Attractive salary

ALH Recruitment are looking to recruit for an Order Delivery Specialist with immediate effect, for our market leading client based in Lichfield, Staffordshire.

The Order Delivery Specialist will be responsible for overseeing the timely and efficient delivery of IT infrastructure products and services. This role will focus on managing the ordering, tracking, and delivery of hardware, software, and IT services to clients, ensuring that all orders meet specific requirements and are fulfilled accurately. This will involve processing orders for new customers and assisting with changes for existing customers.

You will be responsible for communicating with all stakeholders, internal and external, ensuring all parties are regularly updated and that each delivery is owned from start to completion.

Duties and Responsibilities:

• Handle orders from initial receipt to final delivery, ensuring all client expectations are met
• Acting as the primary point of contact for customers regarding all order states and updates
• Continuously evaluate and recommend improvements to the delivery process
• Processing of orders for both new customers as well as actioning adds, moves and changes across the existing base
• Ensuring that orders have the correct kit/licensing allocation
• Working alongside all business functions to ensure a smooth and consistent approach
• Escalating issues to your line manager and other stakeholders as required to facilitate resolution
• Keeping all systems up to date with progression of orders

Skills / Experience:

• Able to manage multiple orders simultaneously while maintaining accuracy and attention to detail
• Experience collaborating & scheduling installations
• Capable of prioritizing tasks effectively to meet deadlines and deliver on customer expectations
• Strong analytical skills to resolve delivery issues efficiently and professionally
• Strong written and verbal communication skills with an ability to clearly articulate information and provide excellent customer service
• Proficient with order management software / ITSM systems
• Familiarity with IT hardware, software, and IT services
• Exposure to ITIL frameworks and best practices
• Empathetic, Passionate, Collaborative and Results Focused
• 2 years demonstrable experience

If you feel you have the skills and experience to step into this exciting Order Delivery Specialist position, please apply below: