Order Management Administrator

Order Management Administrator

Office Based - Southampton

£26,000 p/a plus excellent benefits

About Us

Here at Garmin, we love what we do - fuelling people's passions for fitness monitoring, sports timing, mapping and management, driving and/or sailing while using GPS to navigate the world. Our people truly enjoy bringing our products to the world and everyone of us feels part of a global success story which has grown tremendously over the past few years.

The Role
Responsibility for individual Customer Accounts, processing of orders, and daily maintenance of order schedules, resolving issues and queries. Communicating on Availability, Pricing and Product information. Daily accurate entry of customer orders, receiving and resolving issues and queries. Dealing with both external and Internal customers.

Key Duties;
Management and Coordination of your own Accounts.
Sole point of contact for your customer for any queries or issues that are order related.
Processing and acknowledging of orders on a daily basis through Oracle.
Provide excellent communication to customers via Email and Telephone
Checking Availability and Pricing
Supply customers with back order reports and shipping reports via Oracle.
Liaise with Lead Time Analyst and Planners about stock requirements.
Organise consolidated shipments and booking requirement per customer’s individual needs. Provide tracking and POD information as required.
Research and solve customer queries and problems. Escalate to OM Supervisor as required.
Liaise daily with Sales Managers, EMEA Sales, Warehouse and Finance daily to resolve issues or update on new requirements.
Attend customer visits and phone conferences as required.
Co ordinate discrepancy reporting and process Credit requests as required.
Work with Sales managers to ensure correct pricing for promotional offers, special discounts etc.
Carry out any other work as detailed by the Order Management Supervisor.

Education / Experience;
Educated to GCSE/A Level Standard or equivalent
Experience in Data entry
Experience in Customer Service
Experience in communicating via Telephone/Email

Job Types: Full-time, Permanent

Pay: £26,000 per year

Benefits:

Additional leave
Canteen
Casual dress
Cycle to work scheme
Discounted food
Employee discount
Employee stock purchase plan
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
On-site parking
Private dental insurance
Private medical insurance
Referral programme
Work from home (Hybrid, 3 days office, 2 days WFH after Probation)

Seniority Level
Associate
Industry
Consumer Services
Employment Type
Full-time
Job Functions
Administrative
Supply Chain
Skills
Office Administration
Order Management
Supply Chain