Order Processing Specialist

Order Processing Specialist (12-Month FTC – With Permanent Potential)
Location: West Midlands - (Hybrid – 1 day WFH after induction)
Contract Type: 12-month fixed-term (potential to go permanent)
Salary: Up to £35,000 + Excellent benefits
Hours: 37.5 per week (Mon–Fri, 08:30–16:30)

About the Company

This global leader in automation and industrial technology provides intelligent solutions for sectors such as automotive, electronics, manufacturing, and e-commerce. Known for innovation, technical excellence, and a collaborative team environment, the company has a strong reputation for delivering cutting edge systems to clients worldwide.

The Role

This is a key role within the Customer Relationship Management (CRM) Centre, where you’ll take ownership of the entire order processing lifecycle from the moment a customer order is received through to delivery and invoicing.

You’ll liaise across internal teams (finance, logistics, and production) and externally with customers, suppliers, and international colleagues. You’ll help ensure the seamless coordination of orders while identifying opportunities to improve processes.

Key Responsibilities

Own and manage the full order to invoice cycle

Create orders, raise purchase requests, and generate delivery documentation

Liaise with logistics and suppliers to track orders and manage import/export processes

Support the finance team on invoicing, tax compliance, and overdue payments

Maintain accurate records of inventory and shipments

Work on continuous improvement initiatives within the CRM/order cycle process

Ideal Candidate
Must-Haves:

Strong experience in order processing (not solely logistics-based)

Proficient in SAP or similar ERP systems

Confident communicator across phone and email

Strong organisational skills with attention to detail

Experience in industrial/manufacturing/engineering environments advantageous

Comfortable managing a high-volume workload in a fast-paced setting

Looking for a long-term opportunity (not just interim cover)

Nice to Haves:

Understanding of customs and international shipping processes

Familiarity with certifications and compliance documentation

Additional Benefits

Private medical cover (family included)

Holiday purchase scheme

Health cash plan

Hybrid working – 1 day WFH after onboarding

Career progression potential within a global leader in automation

If this role aligns with your experience and you're are interested in discussing further, we look forward to your application / cv.