Order to Cash Associate - Nutrition

About THG 

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. 

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. 

With us, you’ll go further, faster. What are you waiting for? 

Location: Icon 1, WA15 0AF

About Nutrition & Wellness

THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more.

About Finance at THG

THG’s Finance department is a rapidly growing and evolving team, covering all areas of central functions such as Accounts Receivable and Payable, Treasury, Tax and Group Finance, to specific Commercial teams for each of THG’s divisions.

With the company’s global presence increasing at an unprecedented rate, the Finance team continues to drive change while remaining agile; keeping pace with the business while never compromising on financial control or sales performance.

THG Finance is helping to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.

About the Role 

Reporting into the OTC Manager, the Credit Controller role is accountable for the day to day Credit Control of Sales Ledgers within THG.

The role is cross-functional with AR, AP, Finance and other THG internal functions and requires the ability to fully support OTC functions, ensuring all monthly and weekly schedules are completed on time, including any reporting information that may be required.

Responsibilities:

• Proactively taking ownership of weekly and month end reporting of designated customer ledgers. This includes but not limited to: Month End Dashboards, creation of new weekly ledgers, credit limit reports, stop over reports. Working collaboratively with OTC Manager to ensure reports are completed to a required standards and deadlines met.


• Daily, pro-active ledger management


• Order management workflow control


• Taking appropriate actions to clear stop-over report and follow escalation process when needed


• Proactively working with the relevant Sales Divisions to provide Key Customer support and excellent Customer Relationship Account Management


• Complete weekly/ monthly audit when required


• Effectively analyse process workflows and proactively engage in process improvements when needed


• Provide Excellent Customer Service


• Working to Team and Individual Targets


• Effectively communicate with Team Leaders and provide support to the Team Leader Group when needed

Requirements:

• Proven track record of credit control experience gained from fast paced environment – preferably Finance Shared Service Centre


• Office IT literate, preferably with intermediate MS Excel skills


• Sage or other ERP system’s knowledge


• Understanding of Credit Control Practices


• Confident of communicating by Telephone or email


• Meticulous approach and attention to detail


• Excellent attention to detail


• Positive ‘Can-Do’ Attitude


• Fluent in English, verbal and written

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.


• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.


• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!


• Enhanced maternity and paternity pay, depending on length of service.


• Up to 10 days compassionate leave.


• Buy back up to 3 days each year.


• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.


• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.


• State-of-the-art on-site gym.


• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.


• Subsidised bus pass from Manchester City Centre to our ICON office.


• Up to 50% staff discount on THG brands.


• On-site staff shop.


• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.


• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.