Out of hours Call Handler

Choose a career with the UK’s biggest independent drainage specialist

We are looking for an experienced call handler to join our reactive out of hours team. 

Shift Pattern: Monday - Friday 17:00pm - 12am (32.5 hours per week)

Location: Eccles, Manchester

Hourly Rate: £12.21 per hour.

Key Responsibilities;

• Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers


• Liaising with on call service engineers and the management teams to ensure works are carried out promptly


• Ensuring that all calls are answered and information logged


• Achieve KPI's and provide the vital admin support to enable engineers to keep working 365 days per year 24/7


• Working quickly and calmly whilst providing a high level of customer service focus to our client base

About you:

• Previous data entry experience


• Previous experience in customer service


• Excellent IT skills (Excel, Word) and the ability to learn new in house IT systems.


• Excellent communication skills 
  
  Benefits:


• Life Assurance;


• Auto enrolment pension scheme;


• Free onsite parking;

About Lanes:

At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.

This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. 

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. 

We are an equal opportunities employer and welcome applications from under-represented members of the community. 

Strictly no agencies please 

LAN