Outbound Case Manager

Outbound Case Manager, close to Reading: As an Outbound Case Manager you will play a key role in managing customer interactions and ensuring a seamless service experience. This permanent position in Reading offers an exciting opportunity for individuals with a passion for customer service and problem-solving.

Client Details

Outbound Case Manager, close to Reading: This opportunity is with a medium-sized organisation within the luxury manufacturing industry, known for delivering exceptional service to its clients. The company has a strong focus on operational excellence and customer satisfaction, with a vibrant presence in Reading.

Description

Outbound Case Manager, close to Reading

• All areas of B2C Customer Service and making outgoing proactive phone calls and follow up emails
• Proactively manage customer cases, ensuring timely and effective resolution of issues.
• Make outgoing phone calls to customers primarily to deal with ongoing disputes and complaints
• Engage with customers via outbound communication channels to provide updates and gather information.
• Work closely with internal teams to ensure smooth case management and service delivery.
• Maintain accurate records of customer interactions and case progress using company systems.
• Identify opportunities to improve customer experience and share insights with relevant teams.
• Adhere to company policies and procedures while maintaining a professional and courteous approach.
• Meet performance metrics related to case resolution and customer satisfaction.
• Support additional customer service tasks as required by the department.

Profile

A successful Outbound Case Manager should have:

• Experience in customer service within a professional environment
• Ideally have made out going phone calls.
• Strong communication and problem-solving skills.
• Ability to manage multiple cases effectively and prioritise tasks.
• Familiarity with case management systems or related tools.
• Attention to detail and a commitment to providing excellent service.
• A positive attitude and the ability to work well as part of a team.

Job Offer

• A competitive salary of approximately £24000 - £27000 per year.
• Permanent role within a stable and growing company in Reading.
• Supportive team environment with a focus on professional growth.
• Generous holiday leave and access to company benefits.

If you are eager to advance your career as an Outbound Case Manager in Reading, apply today to join a company committed to excellence in customer service.