Outbound Customer Service Executive

Are you confident on the phone and thrive in a fast-paced, customer-focused environment? If so, we want to speak to you!

This isn’t your typical collections role, it’s more than that. It’s about engaging with B2B customers through proactive outbound calls, building rapport, and working toward win-win solutions. And, to top it all off, you’ll be joining an absolute gem of a company that’s professional, warm, and welcoming, not to mention hugely successful.

What’s in it for you as Outbound Customer Service Executive:

• Work hours: Monday to Friday, 9am to 5.30pm
• Salary: £23,809 with on target earnings of £32,500
• 20 days annual leave, days off between Christmas and New Year, your birthday off, and the option to buy more holiday
• Wellbeing program which includes access to BHSF, medical appointments, mental health support, and death in service insurance
• Career development options with access to apprenticeships and online training
• Casual dress days and regular team social events
• Free on-site parking
• Rewards for long service

What You’ll Be Doing as an Outbound Customer Service Executive:

• Making high volumes of outbound calls to B2B customers with overdue balances
• Taking ownership of conversations to understand individual circumstances and arrange successful outcomes
• Taking card payments over the phone
• Handling inbound queries relating to accounts and balances
• Keeping customer records accurate and up-to-date

What We’re Looking For in an Outbound Customer Service Executive:

• Experience in telephone-based roles such as customer service, telesales, debt adviser, collections, or credit control
• A confident communicator, someone who is natural on the phone and thrives on interaction
• Resilient and solutions-focused with a strong sense of empathy
• Competent using Microsoft Office and comfortable navigating systems