C

Outbound Sales Advisor

icon building Company : Confidential
icon briefcase Job Type : Full Time

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Job Description - Outbound Sales Advisor

Personnel Selection are working with this well-known brand, who are currrently recruiting for Customer Services Outbound Agents on a full time and permanent basis, working a 37.5 hours 5-day week, plus one weekend day (rotating) with a day in lieu.

Benefits include:

  • Generous 30 days holiday plus bank holidays
  • Bupa Health Cash Plan
  • Life Assurance
  • Company Pension, or option for SMART Pension.
  • Family friendly occupational benefits
  • Employee Assistance Programme, including access 24/7
  • Comprehensive Induction
  • Learning and Development Academy
  • Discounted Gym membership
  • Cycle to work scheme

Your role will include:

  • Proactively engage (via outbound calls and occasional emails) with prospects who have requested information about the service.
  • Clearly explain our service offering, pricing structure, and value-added benefits, ensuring every customer understands our straightforward approach.
  • Maintain accurate records in our CRM and payment systems, guaranteeing total compliance with FCA regulations at all times.
  • Identify vulnerable customers sensitively, signposting them to specialist support and always acting to deliver fair outcomes.
  • Hit (and exceed!) your SLA/KPI and sales targets while maintaining an outstanding Quality Assurance score.
  • Support the team by following up on website, postal, and phone enquiries, and assisting with ad-hoc tasks to keep our outbound function running smoothly.

We are looking for driven, experienced and sales-focused individuals, with the following attributes.

  • Empathetic & Resilient: Capable of handling sensitive conversations (e.g., bereavement) with compassion and professionalism.
  • Self-Motivated & Disciplined: Accountable for your own pipeline, driven to exceed targets, and willing to go the extra mile.
  • Solution-Oriented: Quick to spot process bottlenecks, make suggestions for improvement, and think creatively when customers have unusual requirements.
  • Team-Focused: You celebrate team wins, share best practices, and step in when a colleague needs support.
Original job Outbound Sales Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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