Outbound Sales Representative

JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY SERVE.

Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the industry.
Working with Huntswood means that over your career with us you'll experience a greater variety and flexibility compared to working with a single company.
Whether you are joining us in a contract position or as a permanent employee, Huntswood commits the same energy and effort into developing your career and skillset!

OUTBOUND SALES REPRESENTATIVE

Huntswood are seeking a highly motivated and results-driven Sales professional to join our dynamic sales team. As an Outbound Sales Representative, you will be responsible for building a rapport with customers and identifying sales opportunities while adhering to quality & compliance metrics. The role consists of selling new appliance care plans to customers or contacting customers at end of guarantee to provide them a new plan, working towards set targets. All calls are warm leads conducted across an Outbound Dialler, so it does require a skillset to build a rapport with the customer, handle objections and identity opportunities to make a sale.

Start Date: Monday 21st July 2025

Salary: £12.60 per hour + favourable uncapped bonus potential

• Typical average bonus earnings are between £358 - £558 per month with our Top Performers earning even more!

Working hours: 37.5 hours per week, Early finish on a Friday with no weekends! Monday - Thursday 11am - 8pm & Friday 9am - 3pm

Location: Glasgow City Centre

Job Responsibilities:

• Conduct outbound calls to prospect and qualify leads.
• Identify and understand the needs of potential clients to effectively pitch our products or services.
• Achieve and exceed Quality, Productivity & Customer Satisfaction.
• Build and maintain a rapport with customers
• Achieve and exceed sales targets.
• Collaborate with the sales team to share insights, best practices, and strategies for success.
• Keep accurate records of sales activities, customer interactions, and follow-up tasks using CRM software.
• Stay updated on industry trends, market dynamics, and competitors' offerings.
• Continuously strive to improve sales techniques and enhance product knowledge through training and self-development.

Role Requirements:

• Proven experience in outbound sales, preferably in a customer centric environment.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a drive to succeed in a competitive sales environment.
• Familiarity with CRM software and sales tools.
• Persistent and resilient attitude towards rejection and challenges.
• Adaptability to quickly learn about new products and industries.
• Ability to work under pressure and meet tight deadlines.

Benefits:

• Comprehensive Training with experienced Trainers
• Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances
• Health Cash Plan - helping you claim back the cost of everyday healthcare
• 'Perks at work' staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
• Loyalty Bonus - Opportunity to earn up to £1,400 per year for your commitment to Huntswood!
• Colleague Recognition Scheme - Become a Huntswood Hero!
• Regular colleague engagement activities where you could earn additional incentive
• Access to an online Well-being centre that has a variety of tools to nurture your overall health
• Refer a friend scheme (earn £1000 for each person you refer)
• Mentorship program to grow and develop within the company

In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.

To help you stay safe in your job search Huntswood will onlyask for contact details via email when first contacting you and not any other personal details.

Equal Opportunities Statement
Huntswood, A Results-CX company, is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

Disability Confident Commitment
As users of the Disability Confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.