This role is designed to deliver a comprehensive, efficient, and customer-focused service across Benefits and Housing Needs. The position supports residents with financial assistance, housing advice, and homelessness prevention. It ensures accurate assessments, compliance with legislation, and effective support for vulnerable households while protecting public funds and promoting sustainable housing outcomes. The postholder will also contribute to service development, partnership working, and continuous improvement initiatives.
Responsibilities
Deliver a full range of Benefits and Housing Needs services, including:
Housing Benefit and Council Tax Reduction assessments
Discretionary Housing Payments and welfare support
Homelessness prevention, assessments, and reviews
Housing Register management, lettings, and allocations
Housing supply and procurement
Temporary accommodation management and resettlement
Provide high-quality advice and support to a diverse and vulnerable customer base.
Conduct customer interviews, home visits, and property inspections where required.
Essential Experience Required
Extensive experience in at least one of the following areas:
Homelessness prevention, assessments, and reviews
Temporary accommodation management
Housing allocations and lettings
Housing Benefit and Council Tax Reduction
Housing procurement and supply
Discretionary payments and welfare support
Experience managing complex casework in a high-pressure environment.
Essential Qualifications Required
Relevant qualification in Housing, Benefits, Public Sector, or equivalent experience (desirable).
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