Overnight Customer Service Advisor

Overnight Digi Customer Service Advisor

Shift pattern: Full-time, 4 nights a week, 9pm-7am (10-hour shifts, 40 hours a week, 1 hour break). 10% uplift between 9pm-12am. 20% uplift between 12am-6am (extra £250-£300 a month)

Salary: £26,672- £26,972

Start date: 12th June 2025

Location: Warrington. Fully Office Based (free parking)

An exciting opportunity has arisen for a Digital Customer Service Advisor to join a dynamic team in Warrington. This role offers a competitive salary of £26,672 and the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing customer queries. If you have a background in customer-facing roles and a positive approach to learning new things, this could be the perfect role for you.

What you'll do:

As a Digital Customer Service Advisor, your primary responsibility will be to provide top-notch service to our customers. You'll handle inbound contacts regarding online account queries, providing professional and friendly service via various channels. Your keen attention to detail will ensure data is accurately recorded, while your problem-solving skills will enable you to resolve customer account queries efficiently. You'll also liaise with other departments as necessary to resolve customer issues. Your commitment to maintaining customer satisfaction will be evident as you promptly and correctly handle any escalations.

• Servicing inbound contacts regarding online account queries.
• Providing customers with professional and friendly service via live chat, telephone and email.
• Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
• Resolving all customer account queries efficiently and in a timely manner.
• Liaising internally with other departments to resolve customer queries.
• Ensuring that any escalations are raised promptly and correctly to maintain customer satisfaction.

What you bring:

The ideal candidate for the Digital Customer Service Advisor role is someone who thrives in a fast-paced environment and is focused on delivering best-in-class customer interactions. You bring a positive approach to learning new things and have a natural curiosity about the industry. Your excellent communication skills enable you to provide professional and friendly service across various channels, while your strong problem-solving abilities allow you to resolve customer account queries efficiently.

• Experience working in a fast-paced environment.
• Ability to deliver best-in-class customer interactions.
• Positive approach to learning new things.
• Curiosity about the industry.
• Excellent communication skills.
• Strong problem-solving abilities.

What sets this company apart:

This company is dedicated not only to its customers but also its employees, providing an environment where people can learn, develop, and grow both professionally and personally.

• Extra Rewards: Unlock bonuses to boost your income.
• Future Security: Build savings with monthly pension contributions.
• Family Support: Enhanced Maternity & Paternity Pay for life's big moments.
• Refer & Earn: Get rewarded through their 'Refer a Friend' program.
• Peace of Mind: Death-in-service benefit for financial security.
• Smart Savings: Enjoy discounts and cashback from top retailers.
• 24/7 Healthcare: Access virtual GP services anytime for you and your family.
• Mental Wellbeing: Get support through counselling and self-help resources.

What's next:

Ready for an exciting career move? Don't miss out on this fantastic opportunity!

Apply today by clicking on the link. We look forward to receiving your application.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates