PA / Service Co-ordinator

Astute's Power Team is partnering with a supplier of backup power equipment and data centre infrastructure services, to recruit a PA / Service Co-ordinator based in Gosport, Hampshire.

The PA / Service Co-ordinator role comes with a salary of £25,000-£28,000 per year, a pension and private healthcare. This is a full-time, office-based position, working Monday-Thursday, 09:00-17:00, and Friday, 09:00-16:00.

If you have office experience, excellent customer service skills and an organised, can-do approach, and are looking to support senior management and co-ordinate service activities within a growing backup power business, then submit your CV to apply today.

Responsibilities and duties of the PA / Service Co-ordinator role
As a PA / Service Co-ordinator, you will:

Support the Director and General Manager with customer management, administration and tender preparation, working closely with customers and service and installation engineers.
Following training, organise planned maintenance visits, deal with issues arising, prepare quotations for remedial works and replacement equipment, chase customer purchase orders, process orders and raise invoices.
Ensure engineers' reports are completed, returned, sent to customers and filed in accordance with ISO procedures; order and monitor spare parts, including warranty spares.
Provide monthly management statistics on maintenance visits, call-outs, new and renewed contract values, lost maintenance business and spares; assist with logistics, general administration and other duties required by senior management.

Professional qualifications We are looking for someone with the following experience:

Previous experience working in an office environment.
Proficiency in Microsoft Excel, Word and Outlook.
An understanding of a service environment is preferred but not essential.
Previous experience in a similar role is preferred but not essential.
Excellent customer service skills and a strong problem-solving, can-do approach.
Excellent written and verbal communication skills.
Strong organisational skills, with a dependable and motivated approach.

Personal skills

The PA / Service Co-ordinator role would suit someone who has:

A proactive, can-do attitude and strong problem-solving skills.
An enjoyment of talking to people and the ability to build trust with customers and colleagues.
Excellent written and verbal communication skills, with a strong customer service focus.
A highly organised, dependable and motivated approach to work.

Salary and benefits of the PA / Service Co-ordinator role

Salary of £25,000-£28,000 per year.
Pension.
Private healthcare.
Full-time, office-based role in Gosport, Hampshire.
Working hours: Monday-Thursday, 09:00-17:00; Friday, 09:00-16:00.Please be aware that the company is unable to provide visa sponsorship for this position. Applicants must already hold the unrestricted right to work in the country where the role is based. If you require visa sponsorship, unfortunately your application cannot be considered at this time.
The company is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful
Only candidates based in UK and eligible to work in UK are allowed