PALS & Complaints Officer

Belmont Recruitment are currently looking for a PALS & Complaints Officer to join NHS Tameside Hospital on an initial 3 month temporary contract. This is a full-time role working 37.5 hours per week, Monday to Friday.

Key Responsibilities

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Acting as the main point of contact for patients, families, and carers to offer confidential advice, information, and guidance on NHS services

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Listening to concerns and working with hospital staff, wards, and departments to resolve problems quickly at a local level before they escalate

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Receiving, logging, tracking, and investigating formal and informal complaints in accordance with NHS Complaints Regulations and Trust policy

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Coordinating complaint investigations, gathering statements from staff, and drafting formal responses

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Promptly flagging high-risk safety concerns, safeguarding issues, or severe incidents to senior managers, the Trust Board, or the Chief Executive

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Explaining the NHS complaints procedure, local policies, and independent advocacy options to distressed or upset members of the public

Essential Requirements

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Experience working as a complaints officer in a medical setting

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Aware of role of Patient Advice and Liaison Service (PALS) and NHS Complaints Procedure

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Can start immediately

Please apply with an up to date CV ASAP if this role would be of interest to you
Only candidates based in UK and eligible to work in UK are allowed