Parking Permit Officer

3 months contract with local authority

Responsibilities:

• Deliver a high-quality Parking Permits Service that meets community needs and complies with statutory and Council requirements.
  


• Offer specialist advice to staff and customers on complex or unusual cases, exercising discretion as needed.
  


• Process applications for parking permits impartially and professionally.
  


• Maintain up-to-date knowledge of permit schemes and parking policies, identifying and addressing discrepancies or potential fraud.
  


• Contribute to the development and operational efficiency of the Council’s permit schemes.
  

• Accurately process parking permit applications submitted by post and online.
  


• Provide expert advice on the Council’s parking permit schemes to various stakeholders.
  


• Investigate and resolve complex applications and cases, liaising with customers as necessary.
  


• Maintain vigilance against fraud, ensuring applications meet Council criteria and reporting suspicious activities.
  


• Support the overall development of Parking Services within the Borough.