Part Time Team Leader Sales

Love Your Home is a very different kind of furniture company, one that believes it is perfectly possible to make beautiful furniture at reasonable prices. Were dedicated to designing and crafting seriously comfy sofas, armchairs, beds and mattresses that are handmade to the highest quality, with enormous importance placed on material provenance, longevity and sustainability.
A founder-led boutique business, Love Your Home was set up in 2008 be industry expert Leigh Harmer. Based nowadays in our 17 th

Century Barn in the picturesque Surrey countryside we introduce our customers to furniture that is both stunningly beautiful and inherently robust, even in the face of tiny humans and four-legged family. We make everything to order, to our customers exact specification so it suits their home perfectly.
Were looking for a talented person to inspire and coach our brilliant showroom team to deliver the very best customer experience. The ideal candidate will lead by example, building natural, authentic rapport with your customers, in the showroom, over the telephone and online. Fostera passion for people and team culture, focusing on the continued professional development of our team, investing their own experience and knowledge to create a happy workplace of high achievers. Moreover, our new Team Leader should get a kick out of operational excellence when it comes to CRM, sales admin and showroom presentation and environment.

Top this off with an infectious work ethic, and a natural flair for selling beautiful products
A keen eye for interiors is a welcome bonus!
Are you able to work Friday and Saturdays?
Welcoming and delivering exceptional customer experience to our customers in the Showroom
Answering phones, emails, and online chats brilliantly and efficiently

maintaining our prompt response times to customer queries.
Priding yourself on your top-notch product knowledge
Answering every question and anticipating their next one, being honest when you dont know! Finding out promptly and keeping the customer updated
Keeping the showroom in tip-top condition to make a brilliant impression on every guest
Preparing customer quotes in the retail CRM system to help with their decision making and make placing their order easy
Updating the CRM system and customer throughout the order journey
Introducing Guardsman to every customer, so they clearly understand the benefits and you can maintain a high attachment rate.
Looking for opportunities to suggest complimentary products.
Keeping our brand assets (aka our brochures, swatches and product cards) up to date, accurate and easily accessible, neat and tidy.
Stay calm under pressure - its a busy industry and our customers benefit hugely from your patience and support in their decision-making.
Implementing and maintaining sales strategy and initiatives
Being a Love Your Home ambassador - Talking about our products and brand with confidence and passion.
Become an expert on our processes and systems to deliver the best customer experience possible
Guiding our customer through the next steps when its time to place an order. Following up on quotes to answer any remaining questions and checking if the customer is ready to make payment
Be a team player by attending and contributing important customer feedback and insights at our weekly sales meeting
Be the rock we can count on for our opening & closing responsivities
Inspire the team to have a voice and carry 1-1s, coaching and ongoing professional development
Jump into action as the acting chief in the event of disaster recovery
Be a thoughtful planner ensuring our showroom is always well staffed and reacting swiftly to unplanned absence
Motivating the team through morning briefs and fun internal competitions
Reporting on overall business performance and providing individual performance feedback to the team
In addition to the duties and responsibilities outlined above, the role will offer the opportunity to experience other duties, commensurate with post, delegated via the leadership team.
SKILLS AND ATTRIBUTES
Passionate for high quality, sustainable furnishings
Proven experience working within a customer-facing role and preferably within interior design.
Top-notch communication skills

both verbal and written

with a high attention to detail
Highly motivated - not settling for anything but the best.
A quick learner with bundles of common sense
The ability to work independently.
A great team player with the ability to promote and help build a positive work environment
A dab hand at systems, and fully IT literate.
A good vibes persona, who brings energy to work every day
If you have not heard from us in 2 weeks, then unfortunately, on this occasion you have not been successful.

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