Partner Channel Co-ordinator - (12month FTC)

Skills & Experience

We're looking for someone who can demonstrate:

Essential

• Previous experience in a Sales Coordinator, Account Coordinator, Partner Support or Customer Service role.
• Excellent organisational and planning skills with the ability to manage multiple priorities.
• Strong communication skills with the confidence to build relationships across all levels of an organisation.
• Excellent attention to detail and a high level of accuracy.
• Experience using Microsoft Office, particularly Excel, Outlook and PowerPoint.
• Experience working with CRM systems (Salesforce experience would be advantageous).
• Ability to work independently whilst contributing positively within a team.

Desirable

• Experience working within a Channel, Partner or B2B sales environment.
• Experience coordinating commercial programmes, contracts or incentive schemes.
• Experience organising events and managing project administration.
• Knowledge of Salesforce CRM.

Key Responsibilities

Partner Support & Relationship Management

• Act as the first point of contact for Partner enquiries, ensuring requests are managed efficiently or directed to the appropriate teams.
• Support Channel Account Managers with day-to-day administration and partner engagement activities.
• Build positive relationships with Canon Partners and internal stakeholders to ensure an exceptional customer experience.
• Assist with the onboarding of new Channel Partners, ensuring all documentation, communications and processes are completed accurately.

Programme & Commercial Administration

• Coordinate Canon's Partner Programme, including partner communications, audits and programme administration.
• Administer partner reward and incentive schemes, including communications, claims and reporting.
• Manage partner rebate programmes and promotional activities.
• Raise purchase requisitions and Requests for Authorisation (RFAs) in line with company processes.
• Support the administration of business development initiatives, including funded programmes and partner incentives.

Contracts & Compliance

• Coordinate Partner Agreements and contracts, ensuring documentation is complete, compliant and accurately maintained.
• Work closely with Legal, Sales and Partners to ensure contracts are signed, renewed and stored in accordance with company policies.
• Support contract termination and amendment processes where required.

CRM & Data Management

• Maintain accurate Partner information within Salesforce CRM and other business systems.
• Ensure partner records, contacts, accreditations, registrations and account information remain current.
• Manage Partner Portal registrations and user access.
• Produce accurate reports and maintain high levels of data integrity.

Events & Communications

• Coordinate internal and external meetings, partner events and workshops.
• Manage invitations, venue bookings, travel arrangements and event logistics.
• Provide on-site support for partner events where required.
• Coordinate the distribution of price lists, partner communications and sales bulletins.

Operational Support

• Monitor shared team inboxes and ensure Partner enquiries are responded to promptly.
• Work closely with internal departments including Sales, Finance, Service, Product Management and Business Intelligence to coordinate business activities.
• Continuously identify opportunities to improve processes and operational efficiency.

Canon Core Behaviours​


• Drive for results

• Focus on the Customer

• Take ownership and accountability

• Act as a team player

• Shows courage and conviction

• People orientated

• Caring for self and others