Partner Onboarding and Growth Manager

Collaborate with internal teams to enhance the quality, efficiency, and effectiveness of processes and programs. Prepare detailed sales reports and presentations, providing valuable insights to support decision-making. Coordinate with various departments to ensure smooth communication and collaboration, driving successful project outcomes. Contribute to the continuous improvement of the customer success team, promoting best practices and professional development. In your day-to-day role, you will . Lead and support the end-to-end onboarding of FinTechs, marketplaces, and platforms, ensuring a smooth, timely, and compliant onboarding experience Work with partners to define and execute joint growth and merchant attachment plans, coordinating with internal sales, marketing, and enablement teams Own partner success initiatives, including tracking performance, managing follow-ups, and measuring outcomes using Salesforce and defined KPIs Act as a point of escalation for complex partner issues, driving cross-functional resolution and maintaining a strong partner experience Identify opportunities to improve onboarding processes and collaborate with internal teams to implement enhancements and best practices 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Experience in partner success, onboarding, account management, or a related role within payments, FinTech, platforms, or technology Strong ability to manage multiple partners and initiatives simultaneously in a fast-paced, evolving environment Proven experience working cross-functionally with technical, commercial, and operational teams to deliver outcomes Excellent communication, stakeholder management, and problem-solving skills, with a customer-first mindset Comfort using CRM tools (e.g., Salesforce) to track performance, manage campaigns, and report on results