Partnerships Relationship Associate

Partnerships Relationship Associate

Ebury London Office: Onsite

Due to the rapid growth of our indirect client book we are looking to expand the partnerships dealing team in London. The Ebury Partnerships dealing team manages our partners network, which constitutes the core of our indirect sales channels, through different partnership models, including introductory broker agreements and program management agreements using our white-label solution or accessing our capabilities through API connection. The role is an excellent opportunity to work in a fast-paced environment with a small but exciting team, and gain a greater understanding of FX dealing, payments, onboarding, compliance and technology.

Role

You will be responsible for dealing with live requests from Ebury’s white label partners which include onboarding and payment queries, deal executions as well as training our partners regarding Ebury’s product suite. In addition to the above you will develop strong relationships with internal departments, in order to resolve partner queries in an efficient and timely manner, providing you with a range of experience of Ebury’s different departments and how they operate.

Responsibilities

• Service a portfolio of partners and their clients through a range of different products, including FX hedging cash management & onboarding.


• Execution of FX trades (SPOT, FWD, etc.) with multiple liquidity providers, using various different trading platforms.


• Handle a high volume of incoming requests via phone and email with the dealing team.


• Gain an in-depth understanding of the processes within all departments including


• Screening, Operations, Reconciliation, Compliance and Treasury.


• Build and maintain strong relationships with both our partners and their clients.


• Assist partners in growing their existing businesses through your Ebury product knowledge.

Experience (essential and desired):

• Fluent in English


• Degree level education preferred


• Strong mathematical/analytical/legal background


• Strong interpersonal skills


• Previous customer service experience would be advantageous


• Minimum of one year experience in finance in either a sales, onboarding or middle office role (desired). Year in industry applicants will also be considered

Competencies and Personal Characteristics

• Ability to work under pressure while working accurately and efficiently


• Fast learner with a high attention to detail


• Possess a positive, enthusiastic and motivated attitude


• Excellent written and verbal communication skills including an excellent phone manner