Parts Advisor

THOMAS HARDIE COMMERCIALS LTD

We currently have an opportunity for a conscientious and enthusiastic individual to join the Parts Department at the Liverpool Depot in the capacity of Parts Advisor working a 2-week rotating shift pattern:

Week 1 - Monday to Friday 6am to 3:30pm
Week 2 - Monday to Friday 10:30am to 8pm 
Saturday morning overtime will also be applicable on a rota basis.

Reporting to the Parts Supervisor, with the emphasis on customer satisfaction, you will be responsible for offering any additional parts and accessories to customers and up-selling wherever possible. Identifying, locating and picking parts for workshop staff and customers by means of acquired knowledge, parts catalogues and computer stock lists.

Other duties within the role will include:

• To receive stock into the department and correctly locate items


• Recording deliveries and maintaining a signature for the receipt of goods


• Collect returned goods and issue receipts


• Perform internal & external stock checks with customers as required


• Process & record all causal parts and core units


• Carry out daily vehicle checks and complete the checklist, also maintaining the Company vehicle


• Collect parts from other depots as and when required


• Maintain good housekeeping duties.

The successful candidate will have the following qualifications, skills, and experience:

• Ideally have previous experience within a parts role and/or within the industry, including customer service experience


• Numeracy and literacy skills to a level to deal with parts documentation


• The ability to identify parts from parts catalogues and electronic media


• Understand basic commercial vehicle make-up


• Excellent customer facing and interpersonal skills


• Be competent in the use of a stock control system


• Be well organised and confident and able to work well under pressure


• Computer literate with a good knowledge of Microsoft Office packages


• Experience of Parts AS400 or similar system is preferred


• Full and current UK driving licence. A forklift licence would be advantageous.

We offer competitive rates of pay and Company benefits including Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays and excellent personal development and training opportunities.