Parts Advisor

Kickstart your career in parts with a busy, well-established dealership in Hertfordshire.

We’re working with a respected agricultural and machinery business that’s looking to add an experienced Parts Advisor to its established team in the Stevenage area.

This is a great opportunity for someone who enjoys a fast-paced environment, takes pride in customer service, and has experience with parts, whether from agricultural, construction, horticultural, or motor trade backgrounds.

The Role

Reporting to the Parts & Retail Manager, you’ll play a key role in the day-to-day running of the parts department. You’ll support customers and technicians with parts enquiries, process orders, and ensure an excellent level of service both in person and over the phone.

Your responsibilities will include:

Handling customer and workshop parts enquiries
Processing orders and arranging dispatch
Providing accurate product information
Delivering a high standard of customer service at all times
Supporting the retail counter and showroom when requiredWhat we’re looking for
Strong communication skills and a professional, friendly manner
Experience in parts—agricultural, construction, horticultural, or motor trade
Confident dealing with customers face-to-face, by phone, and by email
Good general computer skills
Strong numeracy and literacy
High attention to detail, especially when handling payments
Team player with the ability to work independently
Self-motivated with a proactive approach
Smart, presentable appearance
Comfortable working in a busy, target-driven environmentDesirable:

Previous retail or showroom experience
Knowledge of machinery or equipment partsAdditional information
Location: Stevenage

Hours: 39 hours per week

Monday–Friday & Saturdays on a rota
Overtime: Paid at time and a half after 39 hours (Mon–Fri)
Contract: Permanent, full-time, hourly paidBenefits
32 days annual leave including bank holidays
Company sick pay scheme & Workplace pension
Employee referral bonus
Winter flu jab service & Staff discount in store
Death in service cover
Only candidates based in UK and eligible to work in UK are allowed