Parts Advisor

Parts Advisor

Salary: £28,000–£34,000 + Bonus
Location: Eastbourne

Role Overview

We are seeking an experienced and customer-focused Parts Advisor to join a busy automotive parts department. The successful candidate will be responsible for supplying vehicle parts and accessories to both internal workshop customers and external retail/trade customers, ensuring high levels of service, stock accuracy, and departmental profitability.

This role would suit an experienced Parts Advisor looking to develop their career within a professional dealership environment.

Key Responsibilities

Parts Sales & Customer Service

* Identify and supply vehicle parts accurately and efficiently.

* Handle customer enquiries by phone, email, and face-to-face.

* Develop relationships with retail and trade customers.

* Promote parts, accessories, and manufacturer products.

* Process customer orders and quotations.

Workshop Support

* Supply parts to technicians and service departments promptly.

* Ensure workshop jobs are supported with correct parts availability.

* Liaise with Service Advisors and Workshop Controllers regarding parts requirements.

* Assist in reducing vehicle downtime through effective parts management.

Stock Control

* Maintain accurate stock levels and inventory records.

* Receive, check, and book in deliveries.

* Manage returns, warranty parts, and stock discrepancies.

* Participate in stock counts and audits.

* Monitor fast-moving and obsolete stock.

Administration

* Process invoices, credits, and purchase orders.

* Maintain accurate parts records using dealer management systems.

* Ensure all transactions comply with company procedures.

* Support departmental reporting and documentation.

Commercial Performance

* Achieve parts sales targets and departmental objectives.

* Identify opportunities to increase revenue and customer retention.

* Support promotional activities and manufacturer campaigns.

* Contribute to overall department profitability
Only candidates based in UK and eligible to work in UK are allowed