Parts Dealer Support Specialist

Job Title: Parts Dealer Support Specialist – OEM Head
Office

Location: Chiswick Park, London, W4 5YG – Head office
Based

Salary: Between £40,000 - £50,000 (depending on
experience) +  up to 15% bonus + tax
efficient company car scheme

Full Time and Permanent – Monday to Friday –
9.00am -5.30pm – Office Based

Our client is one of the fastest -growing automotive brands in
the UK at the moment, bringing innovative products and a fresh customer
experience to the UK market.

As their parts business continues to grow, they are looking
for a capable and detail -oriented Parts Planning & Dealer Support
Specialist to join their team based from their head office in Chiswick Park,
London.

This role is ideal for someone with experience in automotive
parts operations and who has experience of working for an OEM Manufacturer from
their head office, and has experience of inventory planning, dealer support,
who enjoys working in a fast -paced environment and solving operational issues
through effective coordination and communication.

Role Purpose

The Parts Dealer Support Specialist will play a key role in
supporting the day -to -day parts business across the UK dealer network. The role
focuses on backorder management, dealer enquiry handling, and internal
coordination to help improve parts availability, support dealer operations, and
deliver a high standard of aftersales service.

Key Responsibilities:

Backorder Management

• Monitor daily backorder status and maintain clear
visibility of open backorder lines.

• Follow up with headquarters and relevant suppliers on
overdue, high -impact, or urgent parts supply issues.

• Support the prioritisation of critical backorders based on
vehicle -off -road cases, customer impact, workshop demand, and business urgency.

• Provide regular updates on backorder status, expected
supply timing, risks, and recovery actions.

• Investigate recurring backorder issues and support
improvement actions to reduce ageing and improve supply performance.

Dealer Support

• Act as a key contact for dealer parts -related enquiries,
including order status, parts availability, backorders, system issues, and
general operational support.

• Respond to dealer queries in a timely, professional, and
solution -focused manner.  Also track
recurring dealer concerns and support continuous improvement in response
quality and operational processes

• Work closely with internal teams such as service,
technical, warranty, finance, and other business functions to resolve dealer
issues effectively.

Skills and Experience Required:

·       Previous experience in parts operations,
inventory planning, supply chain, or aftersales support for an OEM Manufacturer
in a head office role

·       Good understanding of parts replenishment, stock
control, and order fulfilment processes

·       Experience in backorder follow -up, supply issue
coordination or dealer support

·       Good analytical capability and attention to
detail

·       Proficient in Microsoft Office, particularly
Excel, experience with SAP or other ERP / inventory systems

·       Able to work independently, manage priorities
and perform well in a dynamic business environment

·       Full and valid driving licence

Benefits:

·       Up to 15% bonus potential

·       Tax efficient company car scheme

·       £200 a month parking allowance (if driving to
work)

·       7% pension contribution if you contribute 5%

·       Life Cover

·       Critical illness cover

·       25 days holiday + bank holidays

Please only apply for this role if you have head office parts
experience for an OEM Manufacturer.

To apply for this role please submit your full and up to
date CV to Jonathan at Pybus Recruitment on email: [email protected] or call 0191 8237799

Requirements

     Previous experience in parts operations,
inventory planning, supply chain, or aftersales support for an OEM Manufacturer
in a head office role

·       Good understanding of parts replenishment, stock
control, and order fulfilment processes

·       Experience in backorder follow -up, supply issue
coordination or dealer support

·       Good analytical capability and attention to
detail

·       Proficient in Microsoft Office, particularly
Excel, experience with SAP or other ERP / inventory systems

·       Able to work independently, manage priorities
and perform well in a dynamic business environment

·       Full and valid driving licence

Benefits

    Up to 15% bonus potential

·       Tax efficient company car scheme

·       £200 a month parking allowance (if driving to
work)

·       7% pension contribution if you contribute 5%

·       Life Cover

·       Critical illness cover

·       25 days holiday + bank holidays