Parts/Trade Counter Advisor

Job Duties Include:

• Deliver exceptional customer service to retail, trade and workshop customers both face-to-face and over the telephone.


• Identify and supply the correct vehicle parts using manufacturer or aftermarket electronic parts catalogues.


• Process customer orders accurately whilst maximising sales and profitability through upselling parts and accessories where appropriate.


• Support the Sales Office Manager / Branch Manager in achieving departmental sales targets and maintaining high operational standards.


• Receive and check deliveries from suppliers and warehouse, ensuring all stock is handled and stored in line with company procedures.


• Maintain accurate stock levels through effective stock control, inventory checks and efficient parts management.


• Develop and maintain strong working relationships with trade customers, identifying opportunities to grow existing accounts and generate new business.


• Ensure the parts department is clean, well organised and presented to a high standard at all times.


• Work in accordance with Health & Safety, security procedures and dealership policies to maintain a safe working environment.


• Participate in ongoing manufacturer and company training, personal development and performance reviews to continuously improve product knowledge and customer service.


• Assist with driving duties and parts deliveries when required (subject to licence).


• Carry out any other reasonable duties required to support the Parts Department and wider business.

Requirements:

• Previous experience as a Parts Advisor, Trade Counter Advisor or similar role within the automotive industry.


• Good knowledge of automotive vehicle parts and accessories.


• Experience using manufacturer or aftermarket electronic parts catalogues (EPC).


• Strong customer service and communication skills with the ability to build long-term customer relationships.


• Good organisational skills with excellent attention to detail and stock accuracy.


• Ability to work efficiently within a busy, fast-paced environment.


• Positive team player with a proactive and professional attitude.


• Basic IT skills and experience using dealer management systems would be advantageous.


• Full UK Driving Licence preferred.

Reasons to Apply:

• Join a well-established and successful automotive business.


• Friendly and supportive team environment.


• Ongoing manufacturer and in-house training.


• Genuine career progression opportunities.


• Staff discounts on parts, servicing and vehicles.


• Company pension and additional employee benefits.


• Fantastic opportunity to develop your career within the automotive industry.

This is an excellent opportunity for an experienced Parts / Trade Counter Advisor looking for their next challenge within a thriving automotive business. If you're passionate about customer service, enjoy working in a fast-paced environment and have a strong knowledge of vehicle parts, we'd love to hear from you. To apply for this role, please send your CV in confidence to Aka Recruitment, or for more information give us a call and quote the relevant reference number - Aka3840