Passenger Operations Coordinator

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Passenger Operations Coordinator

Be part of the movement – and play your part

About the role

In this role, you'll be responsible for delivering exceptional customer service while ensuring the efficient handling of check-ins, ticketing, and vessel operations. You will use various systems, handle communication with customers and authorities, and assist with the loading and discharging of passengers.

You will be responsible for

• Operate Seabook & Phoenix systems for vehicle and passenger check-ins.
• Provide service updates to customers as directed by the Duty Manager or Supervisor.
• Coordinate with authorities to ensure compliance with safety regulations.
• Assist with passenger embarkation, including those with reduced mobility. (Use of hand-held UHF radios.)

About you

Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We're seeking individuals who step up when no one else does, thriving on efficiency and constantly seeking improvement. Passionate about hands-on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you're a strong communicator, team player, and thrive in challenging environments, we want you on our team. You may be asked to work between the Poole and Portsmouth ports on occasion.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Please note - the recruitment process for this role will be subject to the impact of an ongoing TUPE consultation process.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

• Contributory pension scheme
• Holiday Purchase Scheme
• Concessionary offering on our passenger ferry routes such as Portsmouth / Jersey, Dover / France & Newcastle / Amsterdam
• Full employee assistance programme including:
• Proactive financial, emotional, mental, and physical health care support
• Huge range of retail discounts from high street and online retailers
• Access to an award-winning Wellbeing platform.
• Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.

Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you.