Patient Access Manager

Role: Patient Access Manager 
London: Harborne Hospital, Birmingham
Full time 37.5 hours, Monday-Friday 
Permanent 
Salary – Competitive experience + Benefits (pension, health cover, flexible benefits and excellent career development)
 

We’re looking for a Patient Access Manager to join our team based at The Harborne Hospital, Birmingham. This is your opportunity to become a vital part of the UK’s largest private healthcare provider by joining our Patient Access department. We are going through a sustained period of growth and expansion, and we are looking for an individual who matches our vision.  

As a Patient Access Manager, your role is to lead the management and progressive development of high quality and customer responsive services, to maximise revenue capture and contribute to achieving the Hospital’s Business Plan.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. 

What you’ll do: 

• Facilitate the patient access experience by providing a world class service to our patients through a seamless patient journey and a high level of customer care at all times
• Overall management & responsibility for Facility Revenue Cycle ensuring maximum revenue capture
• Recruit, appraise and develop the Patient Access Leaders within each team 
• Develop and implement working alongside the Facility Senior Management Team (SMT).
• Ensure compliance with statutory and regulatory procedures in accordance with registering authorities, policies and guidelines, including internal and external financial audit requirements 
• Continually maintain knowledge and adherence of all Hospital procedures and policies which are related to Patient Access and effectively communicate changes to the teams. 
• Build, maintain and develop effective and appropriate working relationships with all service users
• Monitor, control and manage expenditure and to participate in the preparation of the department annual budget
   

What you'll bring: 

• Management and Administration experience, ideally in Healthcare setting
• Excellent communication and customer service- Skills including empathy, persuasion and influence
• Professional skills including reliability, work ethic and workplace etiquette
• Problem solving ability and high emotional intelligence

Why HCA UK? 

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.  

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Access Manager, you’ll be eligible for: 

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. 
• Private Healthcare Insurance for treatment at our leading hospitals. 
• Private pension contribution which increases with length of service. 
• Season Ticket Loan and Cycle to Work scheme.
• Brand new Electric car scheme with Octopus Energy
• Group Life Assurance from day one. 
• Critical illness cover. 
• Enhanced Maternity and Paternity pay. 
• Corporate staff discount for all facilities including Maternity packages at The Portland. 
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you. 
• Discounts with over 800 major retailers.

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Culture and values   

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

The Wilmslow Hospital team also have an active social team who arrange celebrations inside and outside of work.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:   

• Unique and Individual: We recognise and value everyone as unique and individual  
• Kindness and compassion: We treat people with kindness and compassion  
• Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness  
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity 

Reasonable adjustments  

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.  

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