Patient Access Officer Pre Registration

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Job Summary

Salary: Starting salary: £27,007.50. After probation salary increases to £28,500

Hours: Monday to Friday, mixture of shifts between 8am – 6pm. Occasional Saturday shifts are also required.

Location: 33 Grosvenor Pl, London, SW1X 7HY

Contract: Full time, permanent

What are we looking for?

The Pre Registration Officer is responsible for ensuring that all patient demographic and financial information is collected, verified, and completed prior to the patient’s visit.

The role supports a smooth patient journey by preparing registrations in advance, reducing delays on arrival, and ensuring financial clearance and authorisation are in place.

You will work closely with the Patient Access team and other departments to deliver a high quality, patient first experience.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

What will your duties include?

• Collect and process patient demographic and financial information for: Inpatients, Outpatients and day cases.
• Ensure all records are accurate, complete, and verified before appointments
• Monitor and manage pre registration work queues.
• Prioritise patients based on appointment dates and urgency.
• Liaise with insurance companies, embassies or sponsors and third party payers
• Verify insurance authorisations, guarantees of payment and financial eligibility
• Contact patients to collect missing information and send required documentation
• Provide cost estimates and quotations to self pay patients.
• Collect payments before the patient visit where required
• Contribute to an efficient, seamless patient journey.
• Help ensure patients arrive fully prepared for their visit.
• Promote use of MyChart (patient portal) for self-management.
• Maintain accurate data in hospital systems.
• Cross train across Patient Access functions when needed.
• Support wider administrative and operational tasks

What we need from you?

• Strong communication skills (written and verbal)
• Excellent customer service and patient focused approach
• Good attention to detail and accuracy
• Experience in private healthcare or patient access (preferred)
• Knowledge of insurance processes and authorisations (preferred)
• Experience working with international patients or embassies (preferred)

What can we offer you?

As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:

• 25 days annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

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Disclosure and Barring Service (DBS) Check

This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

“Let’s deliver World Class care together!”

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy  at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.