Patient Administrator

Patient Administrator

£25-26k p.a

Bristol (on site)

Monday to Friday, with 1 shift every 3 weekend.

Our client, a top healthcare provider, has an exciting opportunity for a Patient Administrator to join their team!

The role:

You’ll be the first point of contact for patients and will support a wide range of administrative tasks to ensure a smooth and professional experience from start to finish.

• Booking patient appointments and managing clinic schedules
• Answering phone calls and responding to emails with professionalism and empathy
• Handling incoming and outgoing post, and preparing patient letters
• Managing both face-to-face and telephone enquiries from patients and colleagues
• Ensuring accurate record-keeping and data entry
• Supporting the wider clinical and administrative team as needed.

Key skills/experience:

• Someone who is caring, organised, and passionate about people and service.
• Previous experience in a customer service or patient facing role.
• An understanding and respect of confidentiality at all times when dealing with calls or with patients directly.
• Enjoys working with a range of people and is able to tailor their approach to a diversity of patients’ needs with a friendly and accessible personal manner.
• Confident use of Office 365 and tech systems (training provided).
• Great communication skills, both written and verbal