Patient Billing Administrator

Job Description:

Patient Billing Administrator

King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA

Permanent (37.5hrs) On-Site

Up To £32,000pa + Fantastic Benefits

How you’ll help us make health happen.

You will play a key role in supporting the financial health of the hospital by ensuring accurate, timely billing and reimbursement for services provided. By delivering a seamless billing experience for patients and insurers, resolving queries with empathy, and maintaining compliance with healthcare regulations, you will help improve patient satisfaction, optimise revenue collection, and support the delivery of high-quality care.

Key Responsibilities

• Generate accurate and timely patient bills, ensuring all services and charges are clearly documented.

• Prepare and submit insurance claims promptly, minimising delays and reducing the risk of rejections.

• Respond to patient and stakeholder billing queries in a professional and courteous manner, providing clear guidance and resolving issues efficiently.

• Monitor outstanding payments and proactively follow up on overdue accounts to support cash flow and reduce revenue loss.

• Ensure all billing activities comply with relevant regulations, policies, and industry standards.

• Analyse billing data and reports to identify trends, errors, or opportunities for process improvement.

• Collaborate with internal teams, including finance, clinical, and patient services, to streamline billing processes and resolve discrepancies.

Key Skills / Qualifications:

• Proven experience in medical billing, ideally within a hospital or healthcare environment.

• Strong understanding of billing processes, including claims submission, coding, and reimbursement.

• Experience using billing systems and electronic platforms

• Excellent attention to detail with a high level of accuracy in data handling.

• Strong analytical and problem-solving abilities.

• Effective communication and interpersonal skills, with the ability to engage confidently with patients and stakeholders.

• Ability to manage workload independently while contributing to a collaborative team environment.

Benefits

At King Edward VII’s Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service

• In-house training for all staff

• Company pension scheme

• Life assurance

• Employee Referral Scheme

• Access to staff restaurant

• Interest free travel loan

• Private healthcare (Eligible after 12m)

• Bicycle Loan Scheme

• Retailer discounts

• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group

When you join King Edward VII, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.   

If you require information regarding this role in an alternative format, please email: [email protected]

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