Patient Contact Centre Advisor - Outpatients Team

Spire Healthcare are recruiting full time Patient Contact Centre Advisors within their office in Brentwood, Essex. These are permanent opportunities working 37.5 hours per week

Please note - Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 6pm Monday to Friday with occasional Saturday shifts.

As a Patient Contact Centre Advisor, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.  

Duties and Responsibilities:

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)


• Manage the telephone lines in an effective and timely manner


• Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)


• Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate


• Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate


• Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter

Who are we looking for:

• Demonstrable literacy and numeracy skills


• Track record of successful delivery in a similar role, in an office and / or customer service environment


• Experience of handling high call volumes in a fast paced environment


• High level of PC literacy and experience of using multiple systems and programmes


• Excellent interpersonal and communication skills


• The ability to work effectively as part of a team


• Able to work under pressure and to tight deadlines, with good organisational skills

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays - pro rata


• Employer and employee contributory pension with flexible retirement options


• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers


• Free Car park


• Free DBS


• Private medical insurance


• Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence


• Doing the right thing


• Caring is our passion


• Keeping it simple


• Delivering on our promises


• Succeeding and celebrating together

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications