Patient Liaison - Customer Excellence

At Pharmacierge, we are redefining private pharmacy through innovative technology and a commitment to outstanding patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families.

As a key member of our Patient Liaison Team, you will be the first point of contact for patients, offering support over the phone and via email. Your role will be to guide patients seamlessly through their prescription journey, providing reassurance, clarity, and a compassionate touch at every step.

With empathy and professionalism at the heart of everything you do, you will play a vital role in ensuring each patient feels valued, supported, and cared for.

Join us in shaping the future of private pharmacy with exceptional patient service.

Please Note: Applicants must have the Right to Work in the UK as visa sponsorship is not available for this role.

Work Arrangements

We are currently recruiting for full-time in-person colleagues. Please note that remote work is not available at this time.

• Full-time roles involve working 42.5 hours per week, including participation in a rotational weekend schedules.

Key Responsibilities:

• Answer patient enquiries and address any concerns.
• Keep patients informed about their prescription status, including delivery timelines and any changes.
• Gather patient feedback and share insights to help improve our service.
• Work closely with the pharmacy team to resolve issues and enhance the patient experience.
• Maintain accurate records of patient interactions to ensure consistent, high-quality care.

We are looking for the following to be demonstrated on your CV, or within the interview process:

• Customer service experience, ideally in healthcare.
• Strong communication skills (verbal and written) to explain complex information clearly.
• Empathy and a patient-focused approach to deliver outstanding care.
• A commitment to excellent service and a positive patient experience.
• The ability to stay professional and composed in difficult situations.
• Strong organisational skills and the ability to multitask.
• Great attention to detail to ensure accuracy.

At Pharmacierge, we’re committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions:

• 💷 Competitive Salary: £27,000 per annum (dependent on experience)
• 🏥 Private Medical Insurance: Available after a minimum term
• 🌴 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
• 🎯 Company-Wide Bonus Scheme: Eligible after a minimum term
• 📈 Government-Approved Share Option Scheme: Available after a minimum term
• 🛍️ Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
• 🎉 Pharmacy Social Events: Regular team-building and social activities
• 📚 Access to training and CPD Opportunities: Ongoing professional development and training support

What to Expect from Our Recruitment Process

At Pharmacierge, we use a multi-stage recruitment process for our Pharmacy roles to ensure the best possible fit for both you and our team.

• Stage 1 – Application Review* - We’ll review your application (usually within 1-2 working days) to ensure it meets the essential criteria for the role.
• Stage 2 – Telephone Interview* - If shortlisted, you’ll be invited to self-schedule a short telephone interview with our Recruitment Coordinator or a senior staff member.
• Stage 3 – On-site Visit - If progressing, you'll be invited to visit our pharmacy for a tour, meet the team, and get a feel for the working environment. You’ll also spend time in the areas relevant to the role to see what a typical day might look like.
• Stage 4 – Final Review - A member of our Senior Leadership Team will review your application and interview feedback. If all criteria are met, we’ll be in touch with a job offer.

*Candidates who have not heard from us within one week of Stage 1 (application review) or Stage 2 (telephone interview) should assume, unless advised otherwise, that their application has not been successful

Why this approach?

We’ve found that transparency and time spent on both sides leads to better long-term satisfaction and retention. Our goal is for you to fully understand the role, and for us to understand you, not just on paper, but as a potential colleague.