Patient Liaison Executive

About Us:

Cavendish Clinic are a premium chain of aesthetic clinics, known for providing exceptional treatments and personalised client care in a warm, welcoming environment. With a focus on skin health, beauty, and confidence, we are passionate about delivering outstanding service at every stage of the client journey — starting with the first phone call.

The Role:

We’re looking for a friendly, articulate and organised Patient Liasison Executive to join our team. As the first point of contact for our clients, you’ll be responsible for handling all incoming calls with professionalism and warmth. You’ll support clients by answering queries, booking appointments, and guiding them through our service offerings — making sure every client feels valued from the very first interaction.

Responsibilities:

• Answer all incoming calls and respond to client enquiries with professionalism and care

• Provide information about our treatments, pricing, promotions, and practitioners

• Book, reschedule, or cancel appointments using our clinic management system

• Make outbound follow-up calls where needed (e.g. aftercare or reminders)

• Maintain accurate client records and ensure systems are up to date

• Escalate more complex queries to the appropriate clinic or specialist

• Support the smooth daily running of the clinic(s) through excellent communication

About You:

• Previous experience in a phone-based role (e.g. reception, customer service, healthcare, or beauty sector)

• A natural communicator with a calm, friendly and confident phone manner

• Highly organised, reliable and able to multitask under pressure

• Tech-savvy and confident using booking systems (training provided)

• Passionate about providing a first-class client experience

• Knowledge of aesthetic treatments is a bonus, but not essential — full training will be provided

What We Offer:

• A supportive, collaborative team culture

• £25-30k (doe) plus commission

• Opportunities to grow within a fast-expanding clinic group

• Discounts on treatments and skincare products, plus friends and family discount

• 25 days holiday plus bank holidays, company pension

Please note

Hours are:

1130am- 8pm 3 days a week

9am -530pm 2 days a week

Every other Saturday (with Monday off)