Patient Relationship Executive

Are you a natural relationship builder who loves delivering exceptional customer experiences and turning great relationships into commercial success?

We're recruiting a Patient Relationship Executive for a growing private dental business, offering an exciting opportunity to take ownership of patient relationships, generate your own revenue and earn uncapped commission.

This is a relationship-led growth role, focused on building a patient pipeline, driving referrals and re-engaging existing patients. You'll play a key part in growing clinic revenue while ensuring every patient receives an outstanding experience.

The Role

* Drive growth: Generate new business through patient referrals, local partnerships and the clinic's referral programme.

* Build relationships: Stay connected with patients before, during and after treatment, creating opportunities for repeat business and recommendations.

* Re-engage patients: Proactively contact past and lapsed patients, encouraging them to return for further treatment or ongoing care.

* Grow recurring revenue: Promote and sell membership subscriptions, retainers and retention plans to help patients maintain their results.

* Deliver exceptional experiences: Ensure every interaction reflects the highest standards of service, building loyalty and trust.

* Improve feedback: Work alongside the Business Development Manager to improve patient satisfaction, increase NPS scores and generate positive online reviews.

* Create opportunities: Support clinic events and open days to strengthen relationships and attract new patients.

* Support the wider team: Provide occasional Treatment Coordinator cover during holidays and absence, supporting consultations and conversions.

About You

* You're warm, confident and naturally skilled at building rapport and developing lasting relationships.

* You have a strong customer service ethos and understand the details that make an experience exceptional.

* You're commercially minded, proactive and motivated by generating your own business and earning through your results.

* You can manage your own pipeline, stay organised and use a CRM to track relationships and opportunities.

* Experience in relationship-led sales, client services, luxury hospitality, aesthetics, subscriptions or private healthcare would be highly advantageous.

* Dental experience would be beneficial but isn't essential.

What's on Offer?

* Competitive basic salary with uncapped commission and genuine earning potential.

* The opportunity to take ownership of your own patient pipeline and directly influence your earnings.

* A varied role combining relationship management, business development and patient experience.

* A clear career path into Treatment Coordinator, senior positions and Business Development Manager opportunities for strong performers.

* The chance to join a growing business where patient relationships and commercial success go hand in hand.

If you're a people-focused, commercially driven individual who wants to build relationships, grow revenue and be rewarded for your results, we'd love to hear from you
Only candidates based in UK and eligible to work in UK are allowed