Patient Services & Sales Coordinator

? Patient Services & Sales Coordinator
?? Location: Solihull | ?? Full Time: 37.5 hours (incl. some weekends) | ?? £25,000 – £27,000 (DOE)
Join my client’s team and make a difference in patient care!
My client is seeking a confident, friendly, and proactive Patient Services & Sales Coordinator to be the welcoming face of their Solihull clinic. This is a fantastic opportunity to combine excellent customer service with sales and administration skills, supporting patients from their first enquiry through to post-treatment care.
What You’ll Do:
?? Act as the first point of contact for patient enquiries – via phone, email, and online.
?? Convert inbound leads into bookings by promoting clinic services and building rapport.
?? Manage all patient appointments – bookings, cancellations, and updates.
?? Maintain accurate patient records and lead-tracking databases, including follow-up activity.
?? Collaborate with clinical and administrative teams to ensure a smooth, exceptional patient journey across both private and NHS services.
?? Stay informed on treatment options, pricing, offers, and consultant availability to guide patient decisions confidently.
?? Provide insights to the leadership team on patient trends, service opportunities, and promotional feedback.
?? Perform general administrative duties to ensure smooth clinic operations.
What My Client is Looking For:
? A confident communicator with a professional and approachable manner
? Excellent organisational skills and attention to detail
? Sales-focused mindset with a passion for delivering top-tier patient service
? Previous experience in healthcare or a customer service role is preferred
What’s On Offer:
? Competitive salary of £25,000 – £27,000 (depending on experience)
? 37.5 hours per week – with some weekend work required (and compensated)
? The chance to make a real impact on patients’ care journeys
? A supportive, professional working environment