Payment & Disconnection Specialist

Our purpose 🌍

Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet

Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates.

This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients’ carbon footprint.

🐿️ The Role in a nutshell

As a Payment & Disconnection Specialist at Sustainable Energy First, you will play a key role in supporting our customers in managing debt-related issues. This role requires excellent interpersonal and communication skills to resolve matters effectively with both customers and suppliers.

You will be the first point of contact for any debt issues, working internally and externally to ensure these issues are resolved promptly and do not escalate to the point of disconnection or legal action. This role offers the opportunity to make a significant difference and add value for our customers.

➡️ Debt Management

• End-to-end management of debt-related queries from suppliers, customers, and third parties.
• Diligently resolve any escalated queries to prevent disconnection of energy supplies for customers and mitigate potential legal risks.
• Work with suppliers and customers through regular calls to reconcile large debt amounts and ensure swift resolution of payment issues.

➡️ Internal & External Communications

• Confident communication skills are essential, with the ability to speak to suppliers and third parties on the phone to prevent further escalation of issues.
• Strong written skills enabling you to communicate with customers, suppliers, and third parties via email to quickly resolve issues.
• Great interpersonal skills to ensure a supportive atmosphere within the team.
• Handle inbound telephone calls from suppliers and customers.
• Keep internal stakeholders up to date

 ➡️ Continuous Improvement

• Be detail-oriented to swiftly drive effective resolution on debt-related issues, ensuring they do not escalate.

• Customer focused: Be an advocate for the customer, work through issues thoroughly to provide a swift and effective resolution.
• Organised: Be a self-starter who can work independently, prioritise tasks, and demonstrate control over your workload.
• Determined Problem Solver: Driven to find the best outcomes, and when faced with complex issues, collaborate and investigate to resolve them.
• Confident Communicator: Equally adept at communicating via phone or email, choosing the best method based on the issue.
• Team Player: Understand the importance of supporting colleagues to consistently deliver the best service.
• Technology: Embrace technology to support the best experience for our customers.

📍 Please note we are relocating from the Fylde coast to Fulwood (Preston) by the end of August.

💷 Salary: £24,242 per annum

🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days on length of service

🏠 Hybrid working - you must be able to commute to our Lytham office 2 days p/week

*Please note: we are moving to Fulwood this Autumn 🍂

⌛Flexible working - including the ability to bank up to to 5 extra days off per year

⛹🏽 Gym contribution

💰 Long service awards

🩺 Private Medical Insurance

🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave

🏥 Simply Health scheme

🧠 Challenging work and development opportunities

Inclusion and Belonging

We believe that diversity is more than a commitment, it’s at the heart 🤎 of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.

We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive.

Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you’re ready to take the next step, then we look forward to hearing from you!