Payments Associate

At Verto, we're passionate about helping businesses in Emerging Markets reach the world. What first started as an FX solution for trading Nigerian Naira has now become a market-leading platform, changing the way thousands of businesses transfer money in and out of Emerging Markets.

We believe that where you do business shouldn’t determine how successful you are or your ability to scale. Millions of companies daily juggle long settlement periods, high transaction fees, and issues accessing liquidity to trade with African businesses. 

We’re on a mission to change this by creating equal access to easy payment and liquidity solutions that are already a given in developed markets. Backed by world-class investors and recognised as ‘Fintech Start-Up of the Year’ at the Fintech Awards 2022, winner of the $1 million Milken-Motsepe Prize in FinTech and FinTech Breakthrough Award in 2025, we are growing rapidly, processing billions of dollars annually.

In this role you will:

• Manage the daily execution of cross-border payments and inquiries accurately, adhering to established deadlines and existing policies.

• Own end-to-end operational support for selected journeys, and engaging with internal business partners for seamless operations.

• Ensure close interaction with stakeholders and customers, guaranteeing a positive client experience and smooth hand-offs between service and operations.

• Act as the point of contact for internal communication between front and back office.

• Investigate, follow-up, and resolve client inquiries and problems through effective communication with clients, banks, and internal staff in a timely and professional manner.

• Develop subject matter expertise in business processes to assist with corrections and remediations.

• Be an integral part of a team working towards larger business goals, contributing to individual deliverables assigned to team members.

You’ll be responsible for:

• Executing payment and FX transactions.

• Monitoring payment queues, tracking and prioritising tasks within the payment queue to ensure timely processing and optimal team performance.         

• Allocating liquidity for payment processing.

• Performing Safeguarding runs.  

• Communicating with front and back-office teams to facilitate smooth payment operations.

Skills and qualifications:

• Precision in payment processing with a focus on accuracy.

• Proven ability to thrive in high-pressure environments, meeting tight deadlines through effective workload organisation and prioritisation.

• Strong collaborator with the capability to engage seamlessly with business partners and staff at all levels.

• Demonstrated expertise in analytical and problem-solving skills, ensuring effective solutions.

• Proactive involvement in operational readiness for new activities, collaborating with multiple teams.

• Efficient multitasker, managing concurrent workstreams while fostering teamwork.

• Experience in cross-border payments, investigations, and remediations, is preferred but not necessary.

• Proficient in end-to-end queue monitoring and task prioritisation to enhance team efficiency.

• Previous exposure to startup or Fintech environments is preferred.