Payroll Advisor

Company : Executive Talent

Job Description - Payroll Advisor

The Payroll Advisor is responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive Payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of providing a great client experience.

Key Accountabilities:
Provide a great client experience:

Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure clients’ payrolls are managed timely, accurately, and securely
To own, take responsibility and be accountable for the client journey, always ensuring service excellence
Answering client queries about their Payroll or our systems via email and telephone within service level agreements, striving for client advocacy and first contact resolution
Liaising with internal stakeholders, within operations, sales, client success, marketing and tech, to help manage a client's payroll
Use the CRM to record details of all client interactions
Possess full awareness of specific client requirements and ensure these are documented within the payroll system
Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate
Conduct account client reviews
Raising system bugs and improvement ideas with technical support
Knowledge share with peers to create a team of payroll experts
Coach and mentor payroll assistants, helping them become payroll and system subject matter experts.
Work closely with payroll processors (based in Kochi, India)
Sharing ideas to help improve processes.

Adopt an ‘Always Learning’ mindset:

Learn from our experienced Strategic Payroll Managers to become a subject matter expert
Maintain a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars

What we’re looking for:

You have previous experience of working in payroll
You’re eager to learn and develop
You can coach and mentor others
You’re a good communicator (written and verbal) and you’ll be able to build trusted relationships with clients
You enjoy problem solving

You have good attention to detail
You’re organised and methodical
You are familiar with technology, for example you regularly use a computer and mobile apps
You’re comfortable working to deadlines and SLA’s
You will follow company policies and procedures adopting professionalism.

Original job Payroll Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Payroll Advisor

Job Description - Payroll Advisor

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