Payroll Customer Relations Advisor

If you have a passion for providing excellent customer service, have some payroll knowledge and experience handling high query volumes, then we have the role for you!

We are looking to recruit a Payroll Customer Relations Advisor to join our busy Payroll team, delivering transactional business administration functions across Finance & Purchasing, Payroll & Human Resources (HR). 

The Payroll Customer Relations Advisor will be responsible for the resolution of customer payroll queries through application payroll knowledge, to provide exemplary customer services support. 

This role is the first point of contact for both internal and external queries, which requires to provide a high level of attention to detail,  accuracy, and the ability to give clear, informative responses. In this position you will provide administrative support to the Payroll team, through monitoring the team mailbox, to ensure customer email requests are processed correctly and timely.

We are looking for candidates who: 

• Demonstrate good interpersonal and communication skills, essential for effectively liaising with customers and colleagues.
• Can work within dedicated timescales and remain calm under pressure of cyclical deadlines.
• Have a confident phone manner, which is imperative as you will be spending a lot of time speaking to customers to resolve various types of payroll related queries.

Previous experience in a helpdesk setting or payroll transactional environment would be an advantage but if you are able to organise and prioritise a busy workload to ensure that customers are provided with a polite and professional response, then this will stand you in good stead. 

Please download the job description and person specification for more information.

To apply for this role, please upload your CV and a supporting statement. When writing your supporting statement, please explain how you meet the following criteria in the Person Specification, drawing on any relevant work/life experience, education or personal interests:

• Your ability to communicate effectively with a range of people by telephone, video call and in writing
• Your ability to use digital systems and Microsoft Office applications to manage information and complete work
• Your experience of managing a varied workload, prioritising tasks and meeting deadlines
• Your experience of providing customer service and explaining complex information clearly

For guidance on how to write an application see our how to apply page  and our statement on the use of AI.

Interviews will take place online using MS Teams.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details. 

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page. 

This is a fantastic opportunity for you to develop your career in a fast paced, varied, and dynamic environment so if you are looking for a role where you will be challenged, please apply today!

For a discussion about this opportunity contact Kelly Widdop, Payroll Manager at [email protected].

For a team that supports me, choose East Sussex.

"I feel very supported here. Ever since I started, I’ve had great managers. They are always there even when you’re working from home. They always push you to do their best. We’re like one big family", Abbie, Training Events Organiser