Payroll Manager

Payroll Manager - Full Time Permanent Role

Salary £32,000 pa - £35,000 pa

Location - Warrington - WA1 - Hybrid Role 3 days office based

Who are we?

At Caroola, we bring together top brands in tax, umbrella, and accountancy services—built for small businesses and the UK’s growing freelance and contractor community.
Our goal? To make life easier for the agile workforce. With smart tech, expert advice, and friendly support, we’ve got your back—so you can focus on doing what you do best. Everything you need, all in one place.

Role Description

Reporting directly to the Head of Payroll & Pensions responsible for accuracy of the payroll services.

Key Responsibilities:

• Responsible for the daily operation of multiple Parasol payroll and pension processes.
• Responsible for ensuring all payrolls are accurate and executed within agreed service levels.
• Responsible for the accurate processing of pension contributions.
• Ownership of implementing, maintaining and auditing controls to ensure transactions are accurately recorded and errors are mitigated in the payroll function including completing the monthly audits.
• Ownership of monthly reconciliations.
• Keeping up to date with technical and legislative developments in payroll or impacting payroll.
• Implement new procedures to ensure continuous improvement within the department.
• Support and coach team members with any identified training needs.
• Focus on motivational activities with the team and rest of the business.
• Lead the team using a performance development plan.
• Support all team members regarding query escalation and resolution.
• To improve service delivery for employees and finance.
• Support the Head of Payroll & Pensions with HMRC relationship and associated queries and appeals.
• Support the Head of Payroll & Pensions with tax year end tasks/project for payroll
• Support the Head of Payroll & Pensions with project-based work relating to the wider Group that requires technical payroll input.
• Ad-Hoc duties/projects as required.

Person Specification:

Essential:

• Knowledge of Umbrella, CIS, PEO and PAYE/Payroll Bureau payroll models (signification experience in at least one of these payroll models)
• Knowledge of Payroll legislation and ability to interpret and develop as policy to inform service.
• Experience of leading a team
• Exceptional communication skills
• Proven ability to work under pressure and to deadlines
• Flexible and logical approach to payroll related issues and processing

Desirable:

• CIPP qualified or Level 5 equivalent
• Experience of change management and implementing new payroll systems

Benefits Package

• Annual Leave - Enjoy 25 days off plus Bank Holidays to reach a maximum of 29.
• Bupa Private medical insurance
• Cycle to work scheme
• Company Pension - NEST.
• Tusker Car Scheme
• Caroola supports the mental health of its people. Our dedicated team of qualified Mental Health First Aiders provide materials and support in areas such as mental health, mindfulness and personal health.
• Employee Assistance Programme - Through Aviva, we provide 24/7 365 days a year counselling and support through our Employee Assistance Programme
• Gym Membership
• Onsi - Salary Advance Scheme
• My Savings Pal - Earn cashback
• Hybrid Working
• Free Parking