Payroll Officer

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Job Description:

Key Tasks

• Understand, build, maintain and enhance stakeholder and/or client relationships
• Share knowledge to support development of others
• Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements
• Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies.
• Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions, payroll and internal systems knowledge and capability
• Identify and report risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department.
• Consider and review the effectiveness and efficiency of existing systems, processes, and controls and make suggestions to continually enhance service delivery

What are we looking for:

Essential

• Previous experience working in an administration role in a finance team
• Excellent numeracy and data inputting skills.
• Accuracy, attention to detail and quality management 'get it right first time'
• Microsoft Office applications relevant to the role including excel, at the required level
• Strong written and verbal communication skills in a variety of communication channels
• Enthusiasm and determination to deliver an outstanding level of customer service at all times
• Ability to meet and work to deadlines within a fast-paced environment
• A self-starter, able to manage your own workload but also work well as part of a team

Desirable

• Previous experience working as a Payroll Administrator
• Pension scheme payroll experience

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function.  We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services.  We have ambitious objectives and plans for 2026 and beyond.

What’s in it for you?

•  23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.  

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work . 

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