Payroll Onboarding Team Lead

Exciting Payroll opportunity in Manchester! - Payroll Onboarding Team Lead

Are you passionate about Payroll would you like to…

• Work for an award-winning global SaaS business
• Be part of the most progressive and dynamic payroll bureau in the UK
• Be part of exponential growth, with amazing progression opportunities
• Join an exciting and vibrant environment in the heart of Manchester
• Show your passion for payroll and customer excellence?

Your new role as the Payroll Onboarding Team Leader will see you lead, manage, and own the onboarding processes and projects for our payroll customers. You will take on the responsibility of ensuring our payroll customers have a smooth journey when going live with our client's new Payroll, alongside managing your team, and leading them to success.

Key Duties/Tasks:

• To oversee, manage and lead your team, conducting 1:1s and performance reviews when required.
• To plan and execute seamless project plans for payroll implementations, always staying within budget and delivering the highest level of customer service.
• To manage a portfolio of projects at the same time, organising your own and your teams time and calendars appropriately.
• To educate and guide the customer on both service and system features, remaining clear and concise.
• Ensuring that the our client's Payroll SLA's and OLA's are always adhered to.
• Setting Key Performance Indicators for your service and your team, ensuring they are always met.
• To always maintain customer confidentiality and ensure GDPR compliance throughout.
• To own and maintain all Local Work Instructions with the most up to date process maps relevant to all Onboarding Tasks.
• To maintain our client's Customer Relationship Management systems to accurately reflect all key contacts, products and services, as per the agreed contracts.
• Arrange all client onboard sessions for their specific team in a timely fashion, in line with their HR onboard.
• Effectively manage absence within the team and pro-actively re-allocate calls in a timely manner with minimal impact to clients.
• Manage productivity metrics for your team on a daily basis and report on the daily scorecard by 10AM each day.
• Manage all staff monthly 121's giving direction and giving on the job training to staff as appropriate.
• Arrange timely induction plans to successfully onboard new team members.
• Reporting trends and team functionality
• Monthly file checks and Call auditing
• Risk Management
• Ensure go live targets by individual are met - 16-20 onboards to live per month. Re-balancing workload allocations as appropriate.

What you bring to the team:

• Strong people management skills, proven through experience in similar roles. You can evidence delivering a collaborative working environment with your Team, delivering accurate and timely delivery of all Onboarding transactional activity.
• Previous customer onboarding experience within a Payroll or Finance related role (desirable).
• An awareness of UK payroll legislation and tax regulations (desirable).
• Previous experience in SaaS platforms and, ideally, an awareness of HR and Payroll systems and how they work (desirable).
• Strong project management skills and the ability to drive transactional activity forward to meet key deadlines.
• Regular succinct and timely collation and reporting of Team dashboards, including key successes and areas for improvement.
• Excellent written and verbal communication skills.
• Proven experience in building and maintaining positive and engaging client relationships.
• The ability to work accurately in a fast-paced environment.

Benefits

• Profit share scheme
• Day off on your birthday
• Bright Exchange (retail and other discounts)
• Access to Employee Assistance Programme
• 25 days' holiday, plus bank holidays.
• Pension Plan and Life Insurance
• Company incentives, access to discount schemes.
• Holidays increase after 2- and 5-years' service.
• New on-site gym
• Opportunity to expand your knowledge from an experienced, friendly team
• Modern working environment in Manchester City Centre
• Salary depending on experience (up to £35,000)
• Pension with Royal London
• Be part of a new business division with growth and development opportunities

Normal working hours are 37.5 hours a week, 9:00AM - 5:30PM.

If this sound like your next best opportunity, apply directly or email or call on and ask for Jaemiel De Guzman to discuss the role further.

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