Payroll Supervisor

The Payroll Supervisor role is a fantastic opportunity to lead the delivery of accurate and timely payroll services to clients across the UK and Ireland. You'll play a key role in ensuring service level agreements are met while maintaining high levels of customer satisfaction.

Client Details

This opportunity is with a well-established organisation based in Walton-On-Thames known for delivering high-quality services and innovative solutions. The company offers a collaborative and professional working environment, supporting clients with tailored approaches to meet their needs.

Description

The key responsibilities for the role of Payroll Supervisor will be:

• Act as the main point of contact for assigned clients, ensuring timely and accurate payroll delivery in line with SLAs.
• Drive continuous improvement initiatives and proactively resolve payroll-related issues to enhance customer satisfaction.
• Monitor and analyse operational and financial KPIs, taking corrective actions where needed to maintain performance and profitability.
• Ensure client documentation, control frameworks, and authorisations are kept up to date and compliant.
• Support offshoring/nearshoring transitions and manage billing, change orders, and service reporting for assigned accounts.

Profile

A successful Payroll Supervisor will have:

• Bachelor's degree in a relevant field or equivalent professional experience.
• Strong experience in end-to-end UK payroll, including payroll accounting, personnel administration, and knowledge of payroll regulations; SAP HCM experience is desirable.
• Background in outsourced HR, payroll, or business services, with at least 2 years' experience managing customer relationships.
• Familiarity with UK labour laws, process improvements, and RPA initiatives, with a focus on service quality and efficiency.
• Proactive, analytical, and customer-focused with excellent problem-solving skills and the ability to prioritise and deliver structured, timely results.

Job Offer

The role of Payroll Supervisor offers a competitive salary of £40,000 - £45,000 per annum, plus:

• Flexible working hours and hybrid setup (Monday and Friday from home, with adaptable core hours)
• A supportive, international working environment with a flat organisational structure
• Friendly and skilled colleagues, plus regular team-building events
• Professional growth opportunities, including training and certifications
• Competitive salary and benefits package, plus office perks like coffee, tea, and fresh fruit
• Internal mobility and career development through job transfer opportunities