Pension Administration Manager

You will be leading the administration team to deliver high-quality pension services. You’ll manage workloads, support team development, ensure compliance, and maintain strong client relationships. You will also oversee day-to-day tasks and key projects.

Day-to-Day Responsibilities:

• Manage, mentor and motivate a team of pensions administrators. You will conduct regular performance reviews, identifying training needs, and support professional development.
• Monitoring and managing team workloads to ensure this aligns with team capacity and client priorities.
• You will be the key contact for clients and trustees, building strong relationships, and for scheme members, acting as a point of contact to address any concerns.
• You may also be involved in managing the delivery of project work annual pension increase exercises, as well as ad hoc projects such as GMP reconciliations/equalisation.
• Supporting the transition and implementation of new schemes into your team.
• Overseeing the accurate delivery of high-quality work by the team.
• Reviewing and presenting reports to Clients and Trustees and
• Reviewing calculations for members to ensure accuracy.

Key Skills Required:

• Experience managing or supporting a team within pensions administration
• Strong knowledge of Defined Benefit (DB) pensions - DC understanding would be desirable
• A client-focused mindset with excellent interpersonal skills
• Skilled in MS Excel, Word, and manual pension calculations
• Proven ability to manage competing priorities and meet SLAs

Benefits Include:

• 25 days holiday + option to buy up to 10 days
• Strong pension contribution
• Bonus
• Flexible Working - Hybrid
• PMI + many more!