Pension Administrator

Job Title: Pension Administrator
Location: Darlington (Hybrid Working)
Contract Type: Permanent, Full-Time
Salary: £26,400
About the Role

We’re working with a well-established financial services organisation based in County Durham to recruit a Pension Administrator to join their growing team. This is a fantastic opportunity for someone with experience in pension scheme administration—particularly defined contribution schemes—who is looking to develop their career in a supportive and forward-thinking environment.

The successful candidate will be part of a team responsible for delivering high-quality pension administration and member support services. This includes handling day-to-day scheme operations, responding to member queries, and ensuring compliance with internal and external standards.

• Administer pension schemes with a focus on defined contribution arrangements.
• Act as a first point of contact for scheme members, providing support via phone, email, and post.
• Process member transactions and maintain accurate records.
• Collaborate with internal teams to ensure smooth delivery of services.
• Support communication and engagement initiatives for scheme members.
• Contribute to continuous improvement of processes and service delivery.

• Minimum of 2 years’ experience in pension administration, ideally with defined contribution schemes.
• Strong communication skills—both written and verbal—with a professional and empathetic approach.
• Highly organised with the ability to manage multiple tasks and meet deadlines.
• A team player who is also comfortable working independently.
• Passionate about delivering excellent service and maintaining high standards of accuracy.

• Competitive salary based on experience
• 28 days annual leave plus bank holidays
• Annual bonus scheme
• Membership of a defined benefit pension scheme
• Private medical insurance and health cash plan
• Life assurance (4x salary)
• Enhanced family leave policies (including up to 12 months full pay maternity leave)
• Hybrid and flexible working options
• Cycle to work and electric vehicle schemes
• Paid volunteering days and other lifestyle benefits

If you're ready to take the next step in your pensions career and want to work for an organisation that values integrity, community, and long-term impact, we’d love to hear from you. Apply now or get in touch for a confidential discussion.