Pension Channel Manager

Excellent opportunity to work with a multi-billion pound pension funds and be responsible for leading the Channel teams to deliver a member first and high quality administration service to the Trustees, employers and members.

Benefit from flexible working with adaptable attendance out of County Durham based offices.

About the role

• Ensure the teams to deliver a right first time service, meeting both the SLA’s and member first measures.
• Support, coach and mentor the current team in a collaborative manner.
• Drive innovative solutions, identifying issues and working collaboratively to ensure that the most effective and efficient customer service is provided.

About you

• Ideally a strong foundation of DB/DC pension scheme arrangements.
• Demonstrable operational experience of leading, coaching and supporting a team to ensure it operates effectively, ensuring SLA’s are met and an excellent customer experience is achieved.
• You will also have experience of using MI to make sound business decisions and have previously managed and motivated a team throughout change initiatives, supporting the ethos of continuous improvement is key to the success of this role.
• Excellent communication skills both verbal and written are key for this role, along with the ability to demonstrate resilience when faced with challenge.

Please quote reference 92889

If you know someone suitable for this role, share the word and through our referral scheme receive up to £250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website www.sammons.co.uk for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.