Pension Officer (11208)

Pension Officer | 11208 | Permanent Contract | 37 hours per week | £30,023 to £32,046 per annum | (Grade F) | County Hall, Norwich 

An exciting opportunity has arisen for a Pensions Officer to join our Member Services Team at Norfolk Pension Fund. 

You will play an important part in delivering a high-quality service to members of the Local Government Pension Scheme (LGPS). You will process casework accurately and efficiently, ensuring all work is completed in line with relevant legislation and scheme rules. 

Norfolk Pension Fund administers the LGPS for over 436 employers and around 100,000 members and beneficiaries, managing assets worth more than £6 billion.

You will contribute to the effective delivery of pension services through strong case management, attention to detail and excellent customer service.

About the role

As a Pensions Officer, you will:

• Support the day-to-day delivery of member services for active and deferred members.

• Maintain and update member records with accuracy and attention to detail, supporting the effective management and delivery of pension benefits and services.

• Ensure casework is completed accurately and within agreed timescales, in line with LGPS regulations, HMRC requirements, performance standards and best practice. 

• Process short-service leaver cases accurately and efficiently, applying LGPS regulations and scheme procedures.

• Liaise with pension providers and members to obtain and process details of previous pension rights. 

What we are looking for:

We are looking for someone who:

• Has good numeracy, literacy and problem-solving skills.
• Holds GCSE Maths and English (or equivalent).
• Has experience in a customer-focused service delivery, pensions or business support role.
• Has good IT skills, including Microsoft Word and Excel.
• Communicates effectively both verbally and in writing.
• Delivers excellent customer service with accuracy and attention to detail.

Experience in pensions case management, or customer service delivery would be advantageous. 

Why Join Norfolk Pension Fund?

• Build specialist knowledge and expertise in LGPS pensions and pension service delivery.
• Work within a supportive and experienced team.
• Access professional development and career progression opportunities.
• Benefit from flexible and hybrid working arrangements.

• Providing effective pension administration services to help members and beneficiaries receive accurate benefits and information when required.

For an informal discussion regarding the role please contact Danel Wright or Lorraine Woolner, Pensions Consultants, at [email protected]  or on 01603 495746. 

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement 
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need. 
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.  

Redeployment closing date: 13 September 2026 23:59

All other applicants closing date: 27 September 2026 23:59