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Pensions Administrator

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Number of Applicants

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Job Description - Pensions Administrator

To deliver a professional and efficient administration service to members of the Pension Scheme, in accordance with service contracts and agreed administrative procedures to provide an exceptional member experience.

  • Process members’ benefits based on their entitlements under the rules of the pension scheme and/or members’ leaving procedures.
  • Update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements
  • Communicate member’s entitlements both verbally and in writing, and to resolve member’s queries.
  • Document work processes and provide support to the other members of the Member Services teams.
  • Provide and assist with "on-job" training to the Team, as required.
  • Assist with one-off projects.
  • Liaise with external organisations on scheme member benefit entitlements.
  • Undertake work in different teams within Member Services according to business need, including Bereavements, Transfers, Retirements, Technical Team and Data Services.
  • Supporting and contributing to continuous improvement activities within the business, with a focus on removing waste and improving processes to give a better member experience.
  • Other duties, as required.

About you

  • Candidates must have high levels of numeracy with the ability to accurately calculate pension benefits using automated or manual methods.
  • Excellent customer care skills with the capacity to communicate and interact effectively with members and their advisors as well as with colleagues.
  • An ability to work under pressure with drive to achieve timescales without compromising quality is key to the role.

ESSENTIAL Experience/Skills:

  • Experience of working in a professional, customer focused environment providing high levels of service
  • Strong communication skills, both written and verbal
  • The ability to work to deadlines and manage workload appropriately
  • Strong IT and Microsoft Office skills, particularly Excel, Word and Outlook

DESIRABLE Experience/Skills:

  • Experience within Pensions / and or Payroll Administration or analysis
  • Progress in a pensions industry qualification
  • Experience in pension software products
  • Strong Maths and English GCSE or equivalent qualification

Please quote reference 76147.

Original job Pensions Administrator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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