Pensions Administrator

To deliver a professional and efficient administration service to members of the Pension Scheme, in accordance with service contracts and agreed administrative procedures to provide an exceptional member experience.

• Process members’ benefits based on their entitlements under the rules of the pension scheme and/or members’ leaving procedures.
• Update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements
• Communicate member’s entitlements both verbally and in writing, and to resolve member’s queries.
• Document work processes and provide support to the other members of the Member Services teams.
• Provide and assist with "on-job" training to the Team, as required.
• Assist with one-off projects.
• Liaise with external organisations on scheme member benefit entitlements.
• Undertake work in different teams within Member Services according to business need, including Bereavements, Transfers, Retirements, Technical Team and Data Services.
• Supporting and contributing to continuous improvement activities within the business, with a focus on removing waste and improving processes to give a better member experience.
• Other duties, as required.

About you

• Candidates must have high levels of numeracy with the ability to accurately calculate pension benefits using automated or manual methods.
• Excellent customer care skills with the capacity to communicate and interact effectively with members and their advisors as well as with colleagues.
• An ability to work under pressure with drive to achieve timescales without compromising quality is key to the role.

ESSENTIAL Experience/Skills:

• Experience of working in a professional, customer focused environment providing high levels of service
• Strong communication skills, both written and verbal
• The ability to work to deadlines and manage workload appropriately
• Strong IT and Microsoft Office skills, particularly Excel, Word and Outlook

DESIRABLE Experience/Skills:

• Experience within Pensions / and or Payroll Administration or analysis
• Progress in a pensions industry qualification
• Experience in pension software products
• Strong Maths and English GCSE or equivalent qualification

Please quote reference 76147.