Pensions Client Support Manager

• Job Title/Location: Pensions Client Support Manager, Surrey & WFH
• Salary: £negotiable with average bonus (12%) c.£6,000 + pension contribution to (13%) c.£7,150
• Office/WFH: 2 days office + 3 days WFH
• Requirements: DB & DC pensions admin experience, a strong knowledge of pension regulations/legislation and some client facing experience
• Role Snapshot: Help identify new opportunities & maximise existing, support the sales & intake process, preparing due diligence questionnaires & RFP’s for prospective clients through the pitch & site visit process

A fabulous chance for those with DB & DC admin experience to make a complete change of direction, gain more client exposure and help the business move forward.

The Company/Team: This role sits within a team of 7 people that support & collaborate with a wide range of internal stakeholders, clients and third parties. This is a multi-channel dept with 3 main functions: Client Support, Client Enablement and Change & Governance. The company is well known for developing people, hence being open to developing someone with a pensions’ admin background.

The Role: The Pensions Client Support Manager role is based within a team that works with new and existing clients, internal Stakeholders and third parties to deliver scalable service and support that is of the highest quality, utilising industry best practice. Main responsibilities include:

• In addition to the duties mentioned above, you will also be involved with pipeline management & detailed requirement gathering, handing over to the Implementation Project Manager or Account Management team.
• Assess & review new business opportunities by evaluation trend data, contribution flows and existing assets to transfer to our client, researching firms to ensure a tailored sales process.
• Build relationships with external benefit consultants & clients to maximise successful new business opportunities.
• Support the existing client Relationship Director team with client rebid and retention proposals.
• Liaise with internal and external stakeholders regarding time-scales & deliverables, taking client requirements into account, alongside operational processes.
• Working closely with the Propositions team to define & develop self-serve capabilities

Skills / Experience Required: For the Pensions Client Support Manager post, you must have DB & DC administration experience, strong knowledge of pension regulations & legislation + some client facing experience.

Additional Information: The salary for the Pensions Client Support Manager post is negotiable, with average bonus c.12% (£6,000) + pension contribution from the company to 13% (£7,150). There is an excellent benefits package inc. free onsite gym & free parking. Please apply below.

The Pensions Client Support Manager role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.