Pensions Member Services Manager

Niche role for a large pension fund to manage a team and provide a high-quality service to members, develop the service and ensure excellent delivery.

About the role

• Full management of team workflow management, ensuring service delivery target are met
• Staff appraisals, training and development, technical guidance
• Act as the escalation point for complex benefits and resolve them
• Provide one-to-one assistance to individual scheme members
• Identify service improvements and implement changes
• Assist in the preparation of the pension team business plan
• Manage the quality of the work being produced by the Member Services team

About you

• Background in Pensions Admin, either LGPS or DB
• Experience of workflow management, managing a team.
• Experience on reviewing and implementing changes to systems

Please quote reference 80467.