Pensions Operational Readiness Lead

Pensions Operational Readiness Lead - Hybrid

Are you an experienced pensions administration professional looking to take the next step in your career? Do you have exposure to process improvement and implementations and are seeking an exciting new challenge? If so, then look no further!

We are currently partnered with one of the leading organisations in the country, supporting them in their search to appoint an Operational Readiness Lead to sit within their Business Improvement team, ensuring the adoption and delivery of robust, timely and optimised systems and processes to increase efficiency within the pensions department.

In this role, general responsibilities would be to develop an understanding of the current business systems and processes in place (namely within the administration space), and work with the wider team to bring new solutions to the plate to increase the overall service offering and ensure a constantly developing pensions operation.

Key responsibilities in this role would include:

• Business understanding: Developing an understanding of the current operations, systems and processes and implementing methods to increase the operating model; taking into consideration available technology solutions and requirements around consumer duty.
• Scheme Installations: Working with the Pensions System Department to define governance requirements when installing new schemes and implementing 'standard' components, whilst monitoring these to make sure agreed SLAs are met and identifying areas for improved customer satisfaction.
• Development & Leadership: Working with key stakeholders to define future developments and their roadmaps, creating guidance documents for team members where required as well as defining the Operational Readiness team's scope and helping to build the team out as required.
• Governance: In all areas of the role, ensuring governance measures are in place and adhered to and that actions are taken to consistently reflect changes in the operations process where needed.

To be successful in this role you will need:

• Strong pensions understanding: A minimum of 5 years within the pensions space, ideally within operations and/or pensions administration.
• Comfortable communication skills: An ability to develop relationships with and influence key stakeholders, as well as communicating effectively with team members and wider departments, providing feedback and updates where necessary.
• Customer service skills: Developing a culture of continuous improvement to enhance the customer offering and the end-to-end journey, with a desire to enhance and optimise processes to increase customer experience.

If you feel that this could be the role for you, please apply with a copy of your CV and if there is an alignment, one of the team will be in touch to discuss further!